Customer Experience:

Streamline your approach with powerful, easy-to-use features, including:

Net Promoter Score

Net Promoter Score®

Get fast answers to the one question that matters most. NPS surveys offer an industry-standard measure that keeps the big picture in focus.

Customer Satisfaction Score

Customer Satisfaction Score

Track satisfaction as you adjust your offerings to be sure customers are happy all along the way.

Customer Effort Score

Customer Effort Score

Be sure your customers have a smooth and easy experience, and identify any snags quickly.

Instant alerts

Instant alerts

Reputation management has never been so simple! Find out right away who’s happy and who’s not and take immediate action to collect good news or address any issues.

Branding

Branding

Build your brand beautifully in your customized style to grow brand awareness and engagement with your customers.

Follow-up questions

Follow-up questions

Simple logic lets you show or hide follow-up questions to allow deeper questioning of the right target groups based on their earlier answers.

Upload and manage customer lists

Keep your contacts safe in a dedicated management tool, then deliver the right content to each at the right time with filters and scheduling.

Embed questions in emails

Embed questions in emails

Clear and professional-looking email templates deliver questions directly for quick and simple participation.

Embed surveys

Embed surveys

Give customers a simple and seamless survey experience by including your survey right within your website, newsletter, or preferred placement.

Dashboard

Drill down to the details that matter most so you can improve the customer service experience for every client.

Export data in Excel

Export data in Excel

Keep your data close with in-platform reporting and export what you need for archiving or additional analysis.

Sync to Salesforce

Sync to Salesforce

Comprehensive customer experience management that keeps all your data right where you want it and lets you track everything you want to learn.

Customer experience management at your fingertips. Get started today!

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